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PRIVACY POLICY 

Welcome to Better Build (“we,” “our,” or “us”). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform (“Better Build”), including our website, mobile applications, and other digital services.

By using our platform, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of personal and business information to improve our services and facilitate secure transactions.

  1. Information You Provide to Us
  • Account Information: Name, email, phone number, company name (for vendors), location, business registration details (if applicable).
  • Profile Information: Skills, certifications, experience (for construction professionals), business details (for vendors and rental equipment providers).
  • Financial & Payment Information: Bank details, mobile money details, and transaction history for secure payments.
  • Product & Service Listings: Product descriptions, pricing, and images uploaded by vendors.
  • Communications: Messages, inquiries, and customer support interactions.
  1. Information We Collect Automatically
  • Device & Usage Information: IP address, browser type, device type, operating system, and user interactions with our platform.
  • Location Data: To enable regional pricing, delivery options, and location-based recommendations.
  • Cookies & Tracking Technologies: To personalize experiences, track platform engagement, and enhance security.
  1. Information from Third Parties
  • Verification Services: Government databases, business registries, or financial service providers for identity or business verification.

Payment Processors: Transaction data shared with us by payment providers.

  • Construction Industry Partners: Data from material suppliers, industry associations, or training certification bodies (e.g., NCCER for skilled labor validation).

2. How We Use Your Information

We use collected information to:

  • Enable Transactions: Facilitate buying, selling, renting, and hiring within the construction industry.
  • Improve User Experience: Provide product recommendations, user support, and a personalized marketplace.
  • Enhance Security: Verify identities, prevent fraud, and protect platform integrity.
  • Legal Compliance: Comply with Ghana’s Data Protection Act, West African regulations, and international best practices.
  • Marketing & Communication: Notify users of promotions, industry updates, and relevant offers. (Users can opt out.)

3. How We Share Your Information

We do not sell or rent personal data. However, we may share information in the following cases:

  • With Verified Users: Contact details may be shared between buyers, sellers, and service providers to facilitate transactions.
  • With Payment Providers: To process payments securely.
  • With Regulatory Authorities: If required by law or to comply with legal obligations.
  • With Service Providers: Third-party partners who assist with hosting, analytics, marketing, and logistics.
  • For Fraud Prevention: To investigate and prevent fraud, unauthorized access, or security breaches.

4. Data Storage & Security

We implement strict security measures to protect user data, including:

  • Encryption: Securing transactions and sensitive information.
  • Access Controls: Limiting data access to authorized personnel only.
  • Secure Servers: Storing data on secure cloud infrastructure.

Users are responsible for maintaining the confidentiality of their account credentials.

5. Your Rights & Choices

Depending on applicable laws, users have the right to:

  • Access, Correct, or Delete Data: Request access to, correction, or deletion of their personal data.
  • Opt-Out of Marketing: Unsubscribe from promotional emails.
  • Restrict Data Processing: Limit how their data is used.
  • Withdraw Consent: Request data deletion and deactivate accounts.

To exercise these rights, contact us at [Insert Contact Email].

6. Data Retention

We retain data for as long as necessary to:

  • Fulfill contractual obligations.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and prevent fraud.

User accounts and associated data can be deleted upon request.

7. Cross-Border Data Transfers

Since we operate in Ghana, Nigeria, and other West African regions, data may be stored in multiple locations. We comply with:

  • Ghana Data Protection Act, 2012
  • Nigeria Data Protection Regulation (NDPR)
  • General Data Protection Regulation (GDPR) (if applicable for international users)

8. Privacy for Construction Industry Vendors & Professionals

As a platform for the construction industry, we take additional steps to protect:

  • Vendor Business Data: Suppliers’ product pricing, inventory, and trade information.
  • Construction Professionals’ Certifications: Skills, licenses, and experience data used for hiring.
  • Rental Equipment Listings: Security measures to prevent fraud and theft of rental assets.

Unauthorized sharing of industry-sensitive data is prohibited.

9. Children’s Privacy

Our platform is not intended for users under 18 years old. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of major changes. Continued use of our services implies acceptance of the revised policy.